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Free Replacement Discs Offered by CBS to Fix TNG Blu-ray Audio Issue

Free Replacement Discs Offered by CBS to Fix TNG Blu-ray Audio Issue

Less than a week after Star Trek: The Next Generation‘s first season was released on Blu-ray, CBS has issued a statement regarding the audio issues which some consumers have reported.

The issue, according to CBS, is a problem with the 7.1 and 5.1 DTS Master Audio track on discs 1, 3 and 4. CBS is offering free replacement discs to those consumers affected by the audio mastering issue.

For details on the replacement program, CBS is asking consumers to email for more information.

Statement from CBS:

Dear Star Trek Fans,

We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.

We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.

We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.

Source: TVshowsonDVD

Written By



  1. Brian R.

    July 30, 2012 at 9:54 pm

    Now I need to apologize to Sony, I thought it was my blu ray player, since I just got it less than a month ago. Now looks like im getting replacement blu ray player AND Blu Rays.  Had I not of found this article, I would never of known!

  2. LD

    August 3, 2012 at 11:12 am

    I hop e they offer a replacement to the UK soon, after the doctor who season 6 debacle and bnow this I’m mildly untrusting of Blu-rays now.

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